1. Contact Details

Blue Wren Acupuncture

C.01 Level 1

99 Brewer Rd

BENTLEIGH  VIC  3204

Phone: 03 9556 0299

Email: info@bluewrenacupuncture.com

Website: bluewrenacupuncture.com.au

 

2. Information We Collect

We collect personal information necessary to provide safe and effective healthcare, including:

• Name, date of birth, and contact details
• Medical history, medications, allergies, and clinical notes
• Emergency contact details
• Billing and health fund information
• Referral letters and reports from other treating practitioners

 

3. How We Collect and Store Information

Personal information is collected directly from you at intake and during consultations, or from referring practitioners with your knowledge. All records are held in digital format, protected by password access controls and accessible only to authorised practitioners and staff.

 

4. Why We Collect Information

Your information is collected to provide treatment, coordinate your care with other health professionals where necessary, process billing, and meet our legal and professional obligations.

 

5. Use and Disclosure

Your information is confidential and will not be shared with third parties except:

• With your consent
• Where necessary for the continuity or safety of your care
• As required by law
• In an emergency involving a serious risk to life or safety

 

6. Overseas Disclosure

We do not routinely disclose personal information to overseas recipients. Where third-party software or cloud services used in our practice store data outside Australia, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

 

7. Accessing and Correcting Your Information

You may request access to, or correction of, your personal information at any time by contacting us using the details in Section 1. We will respond within 30 days.

 

8. Complaints

If you believe your privacy has not been appropriately handled, please contact us directly. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC):

www.oaic.gov.au  |  1300 363 992  |  enquiries@oaic.gov.au

 

9. Retention and Destruction

Records are retained in accordance with applicable legislation — generally a minimum of seven years from last entry, or until age 25 for minors. When no longer required, digital records are permanently deleted or securely wiped.

 

10. Policy Updates

This policy is reviewed periodically. The current version is available at our practice and on our website.

 

Last reviewed: June 2026