FREQUENTLY ASKED QUESTIONS

To ask about your particular circumstances and whether acupuncture or Chinese medicine might help, feel free to give us a call on 9556 0299 during weekday business hours or book a complimentary discovery call with one of our practitioners to discuss your needs and whether we can help and are the right fit for you.

Absolutely. We’d love to support you through your IVF cycle. We’d recommend you come in well before your transfer, but give us a call whenever you’re ready.

Of course! Contact us to make arrangements for a longer appointment and we’ll make sure you get the time you need to go through your health history properly. You can also email information in advance like test results or medications and we can review these beforehand as well.

Our acupuncture clinic is located inside The Laneway hair salon in Brighton East. To enter, come in the front door of the salon and go upstairs to the second level and you will find our beautiful space.

Please note there is no ramp or elevator to the second floor. If climbing stairs presents a difficulty for you, please call our friendly team on 9556 0299 to discuss other options.

Credit cards, direct debit and cash are all accepted at Blue Wren Acupuncture Clinic.

Yes, private health rebates are available on acupuncture appointments. On the spot claiming is available through HICAPS.

Private health insurers covered include:

AHM, APIA, Australian Unity, Budget, BUPA, CBHS, Defence, Frank, GMHBA, GU, HBF, HCF, HIF, Latrobe, Medibank, Myownhealth, NIB, Peoplecare, Police, Qantas, and Teachers.  

If for any reason you are unable to claim at the time of your appointment, we will ask you to settle the account in full and provide an emailed receipt for you to proceed with your claim.

Yes, we are registered with both WorkSafe and TAC. Please let us know at the time of booking that you are intending to seek support under either of these arrangements and email a copy of your approval letter for acupuncture before your appointment to info@bluewrenacupuncture.com. We will contact you about any specific arrangements and will advise the amount of the gap payment that you will need to pay.

Choose the 60-minute acupuncture session. This will include acupuncture and other treatment options such as Chinese cupping or a herbal prescription. Your specific needs will be discussed and a treatment plan devised that meets your exact situation.

We love acupuncture and we would love you to love it too. However it’s not for everyone so if you’re not keen on needles or not sure, then there are other ways we can help. Treatments can be adapted to include acupressure (no needles, just using the acupuncture points), a TENS machine with no needles, ear stickers, cupping, gua sha, herbs or nutritional advice according to Chinese medicine principles.

We’re here to help, and will do everything we can to make you feel comfortable and supported.

Still not sure? You can chat to us first - book in a complimentary discovery call to find out if we are a good fit for you.

Unfortunately we are not taking new remedial massage patients at this time. We do have acupuncture sessions with traditional Chinese medicine cupping and gua sha massage (see our services page for more information).

Street parking is available on Thomas St opposite the clinic.

Our booking policy is that 24 hours notice is required for any changes or cancellations to appointments. This allows us time to offer the space to someone else who may benefit from treatment.

If you are seeking to change your appointment with more than 24 hours notice, you can use the link in your appointment confirmation email, or notify us by phone, email or text message. We will refund your deposit minus the transaction fee. Please allow a few business days for the funds to appear in your account.

If less than 24 hours notice is given for any reason, the deposit is strictly non-refundable.